Portrait of Hemakshi Bhatt
Portfolio · 2026 · Dubai, UAE

Hemakshi
Bhatt

Healthcare Operations & Patient Services Manager — building calmer, faster, more accountable hospital operations across India and the UAE. Six Sigma Green Belt. Open to work in Dubai.

10+
Years Experience
40%
Error Reduction
25%
Faster Turnaround
65K+
Community Built
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Who I Am

Operations built for patients,
not paperwork.

Maahi Creates
Dubai, UAE
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I'm a Healthcare Operations professional with 10+ years of experience managing hospital operations, patient services, medical insurance, billing and multi-stakeholder coordination across large hospital environments in India and the UAE.

My work sits at the point where clinical teams, administration and patients meet — reducing operational errors by 40%, cutting turnaround times by 25%, and redesigning processes that make care easier to deliver and easier to receive.

Since 2025 I've also been building Maahi Creates, a 65K+ community on Instagram, where I apply the same discipline — planning, workflow, analytics — to digital content and AI-assisted visual editing.

Hospital Administration Patient Flow Insurance & Claims Vendor Management Six Sigma Power BI
Key Achievements

Measured impact, department by department.

01 / OPERATIONS
40%
Operational Error Reduction
Reduced hospital errors through process redesign at OMA Hospital.
02 / WORKFLOW
25%
Faster Turnaround
Cut operational turnaround time through workflow optimization.
03 / VENDOR
100%
Vendor Payment Compliance
Achieved full compliance across a 10-year tenure at Wockhardt.
04 / PROCUREMENT
15%
Procurement Savings
Cut costs through strategic vendor negotiations.
Career Path

Ten years of operations,
one year of reinvention.

Sep 2025 — Present
● current
Digital Creator & AI Visual Editor
Maahi Creates · Dubai, UAE
  • Built and grew an Instagram community to 65K+ followers through strategic content planning and AI-assisted visual production.
  • Manage full end-to-end content workflow, developing strong skills in digital strategy and performance analytics.
Apr 2022 — Sep 2022
Operations Manager
OMA Hospital · Mumbai, India
  • Oversaw end-to-end hospital operations across outpatient and administrative departments, ensuring regulatory compliance and service quality.
  • Reduced operational turnaround time by 25% and errors by 40% through process redesign and staff training initiatives.
  • Negotiated vendor contracts resulting in a 15% reduction in procurement costs while maintaining supply chain continuity.
  • Coordinated with clinical teams to streamline patient flow, appointment scheduling and insurance pre-authorization.
  • Managed compliance reporting and internal audits in alignment with healthcare regulatory requirements.
Apr 2019 — Feb 2020
Admin Officer
Nayara Energy Ltd. · Gujarat, India
  • Managed administrative operations for 300+ staff; coordinated 50+ stakeholder interactions simultaneously.
  • Reduced manual reporting effort by 40% through process automation and inventory control systems.
Apr 2009 — Mar 2019
Senior Officer — Operations & Vendor Management
Wockhardt Hospitals · Rajkot, India
  • Managed vendor billing, audits and financial reconciliation across hospital departments, achieving 100% payment compliance.
  • Developed dashboards and reporting systems that improved vendor service turnaround time by 20%.
  • Supervised day-to-day hospital operations including patient admissions, insurance coordination and inter-departmental workflows.
  • Handled medical insurance claims — verifying patient data, submitting claims, resolving denials and liaising with third-party payers.
  • Coordinated with billing specialists to ensure accuracy of CPT codes, treatment records and reimbursement claims.
  • Maintained confidentiality of patient records in compliance with hospital data protection policies.
Skills & Expertise

Fluent in both
ends of the hospital.

Healthcare Operations

Hospital AdministrationPatient FlowRegulatory ComplianceSOP Development

Insurance & Billing

Medical Insurance ClaimsCPT CodingClaims SubmissionPre-authorizationThird-Party Liaison

Vendor & Procurement

Vendor NegotiationContract ManagementFinancial ReconciliationAudit Management

Process & Quality

Six Sigma Green BeltProcess OptimizationKPI ReportingPower BIMS Office

AI & Digital

ChatGPTClaudeAI Visual EditingSocial Media StrategyPerformance Analytics

Leadership & People

Team LeadershipStakeholder ManagementCross-functional CoordinationFinancial Advisory
Education & Certifications

Grounded in credentials,
current on tools.

Master of Commerce (Computer Science)

Saurashtra University, India

Languages

EnglishProfessional
HindiNative
GujaratiNative
Six Sigma Green BeltLinkedIn · 2025
Project Portfolio ManagementLinkedIn · 2025
ChatGPT & Power BILinkedIn · 2025
AI Tools WorkshopBe10x & ULSA · 2026
Get In Touch

Open to Healthcare
Manager roles in Dubai.

Seeking a Healthcare Manager role where operational expertise, regulatory knowledge and patient-centric values can create meaningful impact.

Email Me LinkedIn Instagram
Phone
+971 55 102 7531
Email
Hjbhatt90@gmail.com
Location
Dubai, UAE
Status
Open to Work